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How Call-Back Technology Assists Contact Centers
Posted by nexgenagency on September 26th, 2018
The after-sales service of a company determines the number of customers they retain and even the new ones they can get.
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In such a case, call-back technology has turned to be a savior for many contact centers who face customer call abandonment, due to a long list of customers calling them for assistance, at peak hours or otherwise.
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Due to these benefits, many inbound call center services have adopted the customer call-back technology to reap innumerable rewards.
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